Terms and Conditions
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Terms and Conditions
By placing a booking with TNA Bus Hire Pty Ltd, the Customer acknowledges that they have read, understood and agree to accept the Terms and Conditions as detailed below.
These Terms apply to all bookings, and where applicable, supplement your rights as a consumer.
Definitions:
- The Company: Refers to TNA Bus Hire Pty Ltd, including its subsidiaries, brands, or trading identities.
- Customer/Hirer: Refers to the person or organization making the booking.
- Driver: Refers to the vehicle driver, coach operator, or service supplier.
The Company provides a booking and management service, collaborating with licensed operators to meet quality standards and facilitate transport services.
1. Application
These Terms apply upon the Company’s acceptance of a booking via its Transporters.io system, whether verbal or written. The Customer is responsible for the actions of all passengers they allow to travel. Any additional costs incurred due to passenger actions are the Customer’s responsibility.
2. Pricing and Quotations
Prices are valid for seven days, subject to availability. Price changes may occur without notice due to factors outside our control. Any obvious pricing errors will be corrected by the Company, and the Customer will be notified with an option to accept the updated price or cancel.
3. Payment
- Deposits: A 20% deposit is due upon booking confirmation. For bookings within seven days of departure, full payment is required.
- Payment Terms: Full payment is due seven days prior to departure unless an alternative arrangement is approved in writing.
- Cancellations for Non-payment: The Company reserves the right to cancel the booking for missed payments and retain any payments already made.
- Processing Fees: Card payments incur processing fees, and international transfers may involve bank fees payable by the Customer.
- Chargebacks: The Customer agrees not to raise chargebacks for booking payments.
Split the Bill:
- A 20% deposit is required to confirm a booking.
- Bill-splitting is available for amounts above $20 per person for up to ten people. Each payer’s full name and email must be provided, and all payments are due by the specified date.
4. Booking Confirmations and Amendments
The Customer is responsible for verifying booking details upon receiving a Booking Confirmation. Any amendments require written confirmation from the Company. Verbal amendments or agreements with Drivers are not binding.
5. Complaints
Complaints must be made in writing within 30 days of travel. Remedies offered are at the Company’s discretion. Complaints about vehicle condition must be supported by photographic evidence. The Customer agrees not to request chargebacks to resolve disputes.
6. Additional Charges and Surcharges
Standard hire prices exclude tickets, tolls, entry fees, and parking. Upon request, the Company may arrange these as an agent, making the Customer responsible for third-party terms and charges.
- Bonds: Refundable bonds may apply for high-risk hires.
- Overtime: Charges apply for departures delayed by more than 10 minutes past the scheduled time.
- Vehicle Damages: Damage or cleaning fees due to passenger actions are the Customer’s responsibility.
7. Use of the Vehicle
Vehicle use is restricted to the journey specified unless expressly approved by the Company. Vehicles will not be available for exclusive use at destinations unless agreed upon in writing.
8. Breakdown or Delay
The Company is not liable for delays due to traffic, weather, customs, or other circumstances beyond its control. Customers are encouraged to obtain travel insurance for critical timing requirements.
9. Route
The route is at the Company’s discretion unless specified by the Customer at booking. Additional drop-off points are at the Driver’s discretion and may incur additional charges.
10. Change of Vehicle
The Company reserves the right to provide a replacement vehicle or subcontract a journey as necessary. Larger vehicles may be provided at no extra charge, unless the passenger count increases.
11. Passenger Numbers
The Customer must specify the correct number of passengers at booking. Changes must be communicated as soon as possible.
12. Property & Baggage
All baggage is subject to safety and space limitations. The Company is not liable for loss or damage to items left in the vehicle. It is recommended that valuables are not left unattended.
13. Cancellation by Hirer
Cancellation requests must be made in writing and confirmed by the Company via email. Charges apply as follows:
- 20% of the total if canceled after booking.
- 25% with at least seven business days’ notice.
- 50% if less than 96 business hours’ notice.
- 100% if less than 48 hours’ notice.
Unpaid cancellation charges may be referred to debt collection.
14. Cancellation by the Company
In emergencies or unforeseen circumstances, the Company may cancel the booking and refund all payments without liability for consequential losses. Insurance for such risks is recommended.
15. Vehicle Photographs
Vehicle photos are indicative only and may vary from the actual vehicle provided.
16. Purpose of Journey
The Customer must disclose the purpose of the journey (e.g., events or rallies). Misrepresentation may result in cancellation without refund.
17. Force Majeure
Neither party is liable for performance delays due to conditions beyond their control, including Acts of God, government restrictions, or strikes.
18. Driver’s Hours
The Company adheres to Driver hours regulations. Any costs arising from delays due to Customer actions are the Customer’s responsibility.
19. Passenger Conduct
Passenger misconduct may result in ejection or journey termination without refund. Any damage caused is the Customer’s liability.
20. Alcohol, Tobacco, or Drug Consumption
No open alcohol or smoking is allowed on the vehicle. Violation may result in journey termination without refund.
21. Animals
Only certified assistance animals are permitted on the vehicle unless the Company grants prior written approval.
22. Limitation of Liability
The Company’s liability for loss or damage is limited to the booking value, except in cases of negligence causing death or personal injury. The Company is not liable for indirect or consequential losses.
23. Enforceability
If any provision of these Terms is found to be unenforceable, the remaining terms will remain valid.
24. Governing Law
These Terms are governed by New South Wales law. Disputes shall be resolved exclusively in New South Wales courts.
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